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Frequently Asked Questions 

Have a question or need help with something? You've come to the right place! If your question isn't listed below please send us an email. We're happy to help!

  • What Is Artisan Soap?
    Artisan soap is handmade soap that is crafted in small batches using high-quality ingredients like rich butters and nourishing oils.
  • How Long Will My Soap Last?
    The length of time your soap will last depends on the size of the bar, the soap recipe, how often it is used, and how it is stored. The average bar will last approximately 2-3 weeks if it is kept dry between uses. We recommend using a soap dish that is designed to keep soap dry. It is best to keep soap away from the shower stream if storing in the shower.
  • Can I Use Your Soap If I Have Sensitive Skin?
    Yes! Our soap is formulated to be gentle for all skin types. However, we cannot guarantee that you will not have irritation or a skin reaction. We recommend that you check the ingredients of the soap you are interested in for any personal allergens or known irritants before purchasing. You may also want to test a small area and wait 24 hours before using to see if you have a reaction.
  • Are your bath products vegan?
    Our products are plant-based unless otherwise specified. Typically if we do have a product that isn't fully plant-based the only animal products we use are honey and/or beeswax and that will be listed in the ingredients.
  • Give Me The 411 On Your Ingredients.
    All of our ingredients are ethically sourced and cruelty free. We don't use palm oil in our soap to help keep our environmental footprint as low as possible. If you have a question about a specific ingredient please contact us. We'd be happy to answer any questions you might have.
  • Is Your Eco-Glitter Really Earth Friendly?
    Yes! This is a big deal for us. We love glitter and were so excited to find a real and true cosmetic grade eco-glitter. Our eco-glitter is made from plant-based cellulose. It is safe for marine life and will truly biodegrade not just break down into microplastics. We only use bio-glitter when we need to make our soap extra fabulous. Our micas are all vegan, ethically sourced, and cruelty-free.
  • Shipping
    We do not ship internationally at this time but hope to soon. Domestic orders ship USPS Priority or First Class mail. You will be provided with a tracking number after your order has shipped. Orders are processed and shipped within 1-3 business days after purchase. Zodiac Spokane is not responsible for lost or stolen packages. Please make sure that your address and contact information is accurate before placing your order. If you notice an error in your contact/shipping information please contact us right away. Once we have shipped a package we will not be able to update or correct your shipping address. Please contact us with any questions and we will do our best to help!
  • Packaging
    Zodiac Spokane is committed to reducing plastic waste. Our soap is packaged "naked" with an unbleached cigar band label that you can compost or recycle. All other products that need to be wrapped are wrapped in compostable packaging (including labels). All compostable wrappers are safe for municipal composting and home composting. Please note that results in home compost piles will vary depending on how hot your compost gets. Please reuse or recycle glass jars if possible. We primarily use shredded paper and cardboard packaging for shipping which makes a great brown material for home compost piles. If you do not compost we encourage you to recycle or save our packing material to use in other applications such as padding for packages or gifts.
  • Refunds/Returns/Cancelations
    Unfortunately, because soap is a sanitary product, we are not able to resell it once it leaves our headquarters. Zodiac Spokane does not offer returns or refunds on any of our bath and body products. However, if something is wrong with your order or if something arrives damaged please contact us. We want to be sure you are satisfied with your order and will happy to help in anyway that we can. All of our ingredients are listed on our website and on our labels. Please make sure to check for personal allergens before purchasing and using. Order cancelations will be accepted BEFORE the order has shipped. Please make sure to contact us right away if you would like to cancel your order. Once your order has shipped we will be unable to issue a cancelation. If you have any other questions please contact us and we will be happy to help.
  • How Can I Contact You?
    You can get in touch with us through email or you can message us on social media anytime! We'd love to hear from you! Please note, we generally respond within 24 hours during regular business hours (Pacific Standard Time). Our Email- You can also reach us through our contact form here.
  • Do You Take Custom Orders?
    Yes! Please get in touch with me so we can chat. If you would like to order items for an event like a wedding or baby shower make sure to include the date in your email along with your contact information and I will talk to you soon!
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